Client Council

The best ideas come from those who live our services every day. That’s why we created the Client Council. This is a dedicated space for clients to shape how we grow, what we improve, and how we stay true to our values.

Approach

Our Client Council is made up of passionate individuals who bring their experience, ideas, and honesty to the table. Meeting every two months with our General Manager, the Council discusses how we can do better, from refining our services to recognising what’s working well.

What the Client Council Does

Shares real client experiences to guide decision-making
Offers suggestions that lead to service improvements
Helps us celebrate what’s working
Strengthens the link between clients, staff, and governance

Why It Matters

Client voice isn’t a token gesture. It’s embedded in how we operate. The Council ensures our services reflect the needs, hopes, and goals of those we serve. It’s how we stay connected, accountable, and responsive.

Client Council